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Call Center Operational Supervisor
| Location: | New Brunswick, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 29th Apr 2008 |
| Closing Date: | 27th May 2008 |
| Posted By: | Sabre Holdings |
| Details: | |
| Call Center Operational Supervisor GENERAL DESCRIPTION: *Responsible for the day-to-day operations of a team of contact center representatives that receive incoming calls and provide customer service with the objective of extending contact to sell new or additional products and/or services. *Plans, directs, supervises, and evaluates work flow. Coordinates work activities to achieve the volume expected to meet operational requirements. *Recognizes and recommends operational improvements. *Responsible for the day-to-day application of organizational policies and procedures. *Responsible for monitoring performance of staff members according to established monitoring standards. *Conduct coaching sessions on call quality and product knowledge based on results from assessments. *May approve special price concessions, quotes, bid allowances, or adjustments. *May make hiring decisions and conduct performance appraisals. *Must be flexible with schedule could include working days, nights, and weekends. *This position will be located in New Brunswick EDUCATION: *Bachelor degree or equivalent. EXPERIENCE: *Minimum 5 years of related experience. *Requires excellent understanding of the organization, products, and/or services. *Excellent computer software skills. *Excellent communication skills, written and verbal. *Call Center operations is required *Travel and hospitality industry experience preferred. | |
| Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest. | |
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