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Bilingual Help Desk Specialist
| Salary: | Help Desk Specialist |
|---|---|
| Location: | Oromocto, Fredericton, New Brunswick, Canada |
| Job Type: | Contract |
| Posted: | 11th Nov 2009 |
| Closing Date: | 30th Nov 2010 |
| Posted By: | Calian |
| Details: | |
| Bilingual Help Desk Specialist Type of Assignment: Contract, full time Length of Assignment: 1 year The Help Desk Specialists duties include but are not limited to: • Performing a variety of network incident and problem analysis, monitoring tasks and network management systems and responding appropriately to user requests, incidents and problems; • Performing initial incident and problem analysis and triage, and assigning the incident or problem to other technical resources for resolution when appropriate; • Maintaining liaison with end users and technical resources to communicate the status of incident and problem resolution to end users; logging and tracking requests for assistance; • Providing advice and technical guidance to end users and technical resources as the situation warrants; • Maintaining records of incidents and problems reported against a system and their resolution; • Liaising with end users to ensure maintenance of accounts and software, and to advise end users of upgrades, additions and/or changes to IM/IT resources or configuration prior to their execution; and • Perform other related duties incidental to the work described herein. Mandatory Qualifications: • University or College Undergraduate Degree or Diploma/Certificate in an IT related field. • A minimum of 1 year experience as a Help Desk Specialist working with Active Directory / Windows Server 2000/2003. • A minimum of 1 year experience with an industry standard ITSM Tool • A minimum of 3 years experience working in a service desk providing first line support to more than 100 users. Desirable Qualifications: • A valid PWGSC Secret (Level 2) security clearance • Familiarity with any of the following DND System applications: o ITSM tool (Army): Support Magic SDE 9.0/9.2. o ITSM tool (Air Force): assist and Remedy 7.1, o Network Operation System (NOS): Microsoft Windows 2003 Server, o Desktop Operating System (OS): Microsoft Windows XP, o Messaging System; Microsoft Exchange, and o Office Suite: Microsoft Office 2000 and 2003 Special Conditions: • Work is performed on-site • Medical and Dental Benefits Included • Paid Vacation and Sick Leave Included | |
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